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These terms set out how vi 33 operates this platform, what applies to your account activity, and how your rights are handled. Access to this site and its services depends on your local law and the eligible regions defined in our policy.
vi 33 operates this platform for accounts in eligible regions where local law permits access. Whether you can open or continue to use an account depends on the rules that apply in your location — we do not override local law, and we do not extend access where it is not permitted. When you open an account and engage with platform features, including your transaction history, wallet movements and communication records, you are doing so under the terms published here. These terms govern the relationship between you and this platform. They cover how we collect and retain account data, how we handle wallet activity linked to Nagad, Rocket or Upay, and what happens when information needs to be reviewed or corrected. Any third-party service connected to your account — including payment processors or game content providers — operates under its own terms, and we are not liable for those separately. If there is a conflict between these terms and a third-party service, our published policy applies only to the part of the service we directly operate. We update these terms when our operating conditions change. Continued use of the account after an update means you accept the revised terms. You can contact our support team if you want to review the version of terms that applied at a specific point in time.
This policy has a defined scope. Understanding what falls inside and outside it helps you know where to direct questions and what to expect from us versus third parties connected to your account.
These terms apply directly to how you open, maintain and close your account on this platform. Eligibility, identity steps, login behaviour and session continuity on mobile or browser are all governed here.
Wallet activity processed through Nagad, Rocket or Upay is recorded in your account history. Our policy covers how those records are retained and how you can request a review. Payment processor terms apply separately to the transfer itself.
Game content from studios available in the lobby — including titles from Joker, Habanero and Pragmatic Play — is subject to those providers' licensing terms. Our policy governs how you access that content through your account, not the content itself.
Links, embedded tools or external services connected to this platform are not covered by this policy. We do not control those services and are not responsible for how they handle your data or transactions outside our platform.
Your account comes with a set of practical rights you can act on at any time. You can review your transaction records directly from the account history section — every wallet movement linked to Nagad, Rocket or Upay is logged and accessible while your account is active. If your registered details need updating — such as your contact number or account name — you can request a correction through the support channel; corrections go through a verification step to protect account security. If you have a question about how your data is used or retained, you can raise it directly with the support team and we will respond based on the published policy. For account closure requests, the process is initiated through support, not through the account settings panel alone, so that we can confirm your identity and record the request accurately. These steps are available to all active account holders. Eligibility for each action may depend on your account status and any outstanding activity at the time of the request.
Open the account history section to see all logged transactions. Wallet entries for Nagad, Rocket and Upay are listed with dates and reference details.
Contact support to update registered information. A verification step is required to confirm the change is authorised by the account holder.
If you have a question about data use, retention or how a specific term applies to your account, contact us through the published support route and we will respond based on the current policy.
Account closure is handled through support with identity confirmation. Open a support conversation and follow the steps shown — the team will walk you through what happens to your remaining wallet balance.
If a policy question is not answered here, the routes below connect you to the team that can respond. Use the channel that suits your situation — all of them are published on this site.
Open the chat window from any page on the site. This is the fastest route for account-specific policy questions, including requests to review your records or raise a data concern.
For detailed policy questions or written requests — such as account closure or a formal data inquiry — use the email address published in the contact section of this site.
The help section inside your account area covers common policy questions with step-by-step guidance. Check there first for topics like record access, account details and wallet history.
How we manage the information connected to your account is a direct part of this policy. We retain account and transaction data for as long as your account is active and for a defined period after closure, in line with standard operating requirements. You can request details of what is held by contacting support through the published channel.
Account data — including registration details and wallet transaction records linked to Nagad, Rocket or Upay — is held securely. We do not share it with third parties outside of what is required to operate the account or comply with applicable rules.
This site uses cookies to keep your session active across pages and to record preferences like login state. You can adjust cookie settings through your browser. Disabling certain cookies may affect how your account session behaves on mobile.
Your account access is tied to the credentials you set at registration. We do not store or share passwords. If you suspect unauthorised access, contact support immediately using the live chat route — do not wait to send an email.
We keep records for as long as they are operationally necessary. After account closure, a retention period applies before data is removed. Contact support to ask how long your specific records will be held.
These are the questions we get most often about how our legal terms work, what your rights are and how to act on them.
Access to this platform and the terms that apply depend on your local law and whether Bangladesh falls within the eligible regions for your account type. If you are unsure, check the eligibility section in the account area or contact support before proceeding.
Your full wallet history — including all Nagad, Rocket and Upay activity — is available in the account history section when you are signed in. Records are listed chronologically with reference details for each entry.
Yes. Contact the support team through live chat or email and request a correction. You will need to confirm your identity before the change is applied. The verification step is there to protect your account, not to slow the process down.
After account closure, we retain your records for a defined period before removal. This covers your registration data and wallet transaction history. Contact support to ask about the specific retention period that applies to your account.
Use the live chat or email route published on this site. State your question clearly and reference your account. We respond based on the current published policy. For formal written requests, email is the appropriate channel.
Game content providers like Joker, Habanero and Pragmatic Play supply titles to the lobby but do not have direct access to your personal account data. Data shared with any third party is limited to what is necessary to operate the service.